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EXIN ITIL Foundation (V4) Sample Questions (Q340-Q345):

NEW QUESTION # 340
Which of the following statements is CORRECT?

A. Where Business Continuity Management is established, business continuity considerations should form the focus for IT Service Continuity Management
B. IT Service Continuity Management is not required when IT is outsourced to a third party provider
C. IT Service Continuity Management can only take place once Business Continuity Management has been established
D. Business Continuity Management and IT Service Continuity Management must be established at the same time

Answer: A

NEW QUESTION # 341
Within the Continual Service Improvement (CSI) 7 step improvement process, data needs to be gathered and analyzed from whichother area of the lifecycle in order to answer the
question "Did we get there?"

A. Service Design
B. Service Operation
C. Service Strategy
D. Service Transition

Answer: B

NEW QUESTION # 342
Identify the missing words in the following sentence.
The 'incident management' practice should maintain [?] for logging and managing incidents.

A. a formal process
B. a value chain activity
C. detailed procedures
D. a dedicated team

Answer: C

NEW QUESTION # 343
Which guiding principle considers customer and user experience?

A. Keep it simple and practical
B. Start where you are
C. Focus on value
D. Collaborate and promote visibility

Answer: C

NEW QUESTION # 344
What type of change is MOST likely to be managed as a service request?

A. A standard change
B. An emergency change
C. A normal change
D. An organizational change

Answer: C

NEW QUESTION # 345
......

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