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Peoplecert ITIL 4 Practitioner: Release Management Exam Sample Questions (Q16-Q21):

NEW QUESTION # 16
A release manager has decided on a policy of not allowing users to choose to accept software updates. What is this an example of?

A. A 'pull' approach
B. Continuous delivery
C. A 'push' approach
D. Continuous integration

Answer: C

Explanation:
TheITIL 4 Practitioner: Release Managementdocument explains the difference between push and pull approaches in release management:"In a push approach, updates are deployed to users without giving them a choice, often to ensure compliance or security. In a pull approach, users can choose when to adopt updates" (Section 3.2.3).
* Option A (A 'pull' approach) is incorrect because a pull approach allows users to choose when to accept updates, which contradicts the scenario.
* Option B (A 'push' approach) is correct, as the policy of not allowing users to choose means the updates are automatically deployed to them, fitting the definition of a push approach.
* Option C (Continuous delivery) and Option D (Continuous integration) are development practices, not release deployment strategies. Continuous delivery involves making releases available frequently, but it doesn't specify whether users must accept them (push) or can choose (pull).
The scenario describes a push approach, making B the correct answer.

NEW QUESTION # 17
What automation tools should be used to help a release manager understand how the organization's services are related to one another?

A. Work planning and prioritization tools
B. Enterprise architecture tools
C. Monitoring and event management tools
D. Analysis and reporting tools

Answer: B

Explanation:
Understanding service relationships is critical for effective release management, especially to assess the impact of releases. TheITIL 4 Practitioner: Release Managementdocument states:"Enterprise architecture tools help release managers understand the relationships between services, applications, and infrastructure, enabling better impact analysis and dependency mapping for releases"(Section 4.2).
* Option A (Analysis and reporting tools) focuses on performance metrics, not service relationships.
* Option B (Work planning and prioritization tools) aids in scheduling, not understanding service dependencies.
* Option C (Monitoring and event management tools) is used for real-time performancetracking, not structural relationships.
* Option D (Enterprise architecture tools) is the correct choice, as these tools map out service relationships and dependencies, helping the release manager plan releases effectively.
The correct answer is D, as enterprise architecture tools are designed for this purpose.

NEW QUESTION # 18
An organization invested in the development and adoption of a common approach to release management.
Which metric will help the organization to understand if this initiative has been successful?

A. The satisfaction rating given by service consumers of individual releases
B. The number of releases that were implemented after the target implementation date
C. Alignment of release management procedures between the organization and its suppliers
D. The percentage of releases that do not result in incidents

Answer: D

Explanation:
A common approach to release management aims to improve the reliability and stability of releases. The ITIL 4 Practitioner: Release Managementdocument highlights key metrics for evaluating the success of release management:"Key metrics for release management often include the percentage of releases that do not result in incidents, as this indicates the stability and reliability of the release process"(Section 5.3).
* Option A (Alignment with suppliers) is a process improvement metric but doesn't directly measure the success of the release outcomes.
* Option B (The percentage of releases that do not result in incidents) directly measures the effectiveness of the release process by assessing its impact on service stability, aligning with the goal of a common approach to reduce errors and disruptions.
* Option C (Satisfaction rating) is a valuable metric but is more subjective and less directly tied to the operational success of a common approach.
* Option D (Number of delayed releases) measures timeliness but not the quality or stability of the releases.
The best metric to assess the success of a standardized release management approach is the reduction in incidents, making B the correct answer.

NEW QUESTION # 19
A new release manager wants to explain to the organization's service consumers the purpose of a new release management practice. What should the release manager say to the service consumers to help them realize the value of release management?

A. The release management practice will ensure that new service features are available to the service operations team to enable them to perform tests.
B. The release management practice will ensure that new service features are available to the service operations team to reduce business losses.
C. The release management practice will ensure that new service features are available to users to mitigate the service provider's risks.
D. The release management practice will ensure the quick use of improved services after new service features have been made available.

Answer: D

Explanation:
The purpose of the release management practice in ITIL 4 is to make new and changed services and features available for use by ensuring a controlled and efficient release process. According to theITIL 4 Practitioner: Release Managementdocument, the purpose is defined as:"The purpose of the release management practice is to make new and changed services and features available for use"(Section 2.1). This focuses on delivering value to service consumers by enabling them to use improved or new services quickly and effectively.
* Option A focuses on the service operations team performing tests, which is part of the release process but not the primary value perceived by service consumers.
* Option B mentions reducing business losses for the operations team, which is an internal benefit, not a direct value for consumers.
* Option C aligns directly with the purpose: "the quick use of improved services after new service features have been made available" reflects the consumer-facing value of release management- ensuring they can benefit from new or improved services promptly.
* Option D focuses on mitigating the service provider's risks, which is a provider-centric benefit, not a consumer-focused value statement.
Thus, the correct answer is C, as it directly addresses the value to service consumers by emphasizing the availability and usability of improved services, aligning with the ITIL 4 definition of release management's purpose.

NEW QUESTION # 20
During a value stream walk of the incident resolution value stream, an organization has realized that some incidents take longer to resolve because installation of overdue software updates is required. What should the organization do to improve the incident resolution times?

A. Ensure that required updates are included in the release of the new services
B. Ensure that required updates are enforced as part of the ongoing operations and maintenance
C. Include release of the required updates in the request fulfilment activities
D. Include release of the required updates in the incident resolution activities

Answer: B

Explanation:
This scenario involves using technology to improve incident resolution by addressing overdue updates. The ITIL 4 Practitioner: Release Managementdocument states:"To prevent delays in incident resolution due to overdue updates, release management can enforce updates as part of ongoing operations and maintenance, using automated tools to ensure systems are up-to-date"(Section 4.2).
* Option A (Include updates in incident resolution activities) is reactive and inefficient, as it delays resolution by embedding release activities into incident handling.
* Option B (Ensure updates are enforced as part of ongoing operations and maintenance) is proactive, using technology to keep systems updated, thus reducing incident resolution times by preventing the issue.
* Option C (Include updates in request fulfilment activities) addresses user requests, not the root cause of incident delays.
* Option D (Ensure updates are included in the release of new services) doesn't address existing systems needing updates, only new services.
The correct answer is B, as it leverages technology in operations to proactively manage updates, aligning with ITIL 4 principles.

NEW QUESTION # 21
......

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Vce ITIL-4-Practitioner-Release-Management Free - Study ITIL-4-Practitioner-Release-Management Demo

ITIL-4-Practitioner-Release-Management Study Guide & ITIL-4-Practitioner-Release-Management Exam Torrent & ITIL-4-Practitioner-Release-Management Certification Training

Peoplecert ITIL 4 Practitioner: Release Management Exam Sample Questions (Q16-Q21):

ITIL-4-Practitioner-Release-Management Pdf Vce & ITIL-4-Practitioner-Release-Management Practice Torrent & ITIL-4-Practitioner-Release-Management Study Material

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