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ServiceNow CIS-CSM Reliable Dump - CIS-CSM Real Braindumps

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ServiceNow Certified Implementation Specialist - Customer Service Management Exam Sample Questions (Q218-Q223):

NEW QUESTION # 218
In the 'Action Status' column on a case list, what could a blue indicator dot mean?

A. Needs attention
B. Blocked internally
C. Work in progress
D. Blocked externally

Answer: A

NEW QUESTION # 219
When implementing Knowledge Product Entitlements, what is enabled when activating the Enable access control of Knowledge Articles system property?

A. Allows access to knowledge articles that are related to entitlements owned by a customer
B. Allows access to knowledge articles that are related to products owned by a customer
C. Allows access to multi-product line knowledge articles
D. Allows access to knowledge articles based on customer's security access

Answer: B

NEW QUESTION # 220
If only one user reports a content for moderation, the content will be hidden.

A. True
B. False

Answer: B

NEW QUESTION # 221
What functionality is required to automatically close resolved cases if customers do not respond within a specified time?

A. Auto Close Resolved Cases Business Rule
B. Auto Close Resolved Cases Flow Designer Flow
C. Auto Close Resolved Cases Workflow
D. Auto Close Resolved Cases Scheduled Job

Answer: D

NEW QUESTION # 222
What is a limitation regarding synchronization between a case and its associated work order?

A. The data copied over to the Work Order form when creating a work order from a case cannot be configured or customized
B. Updates on a case or work order will only synchronize after the work order is approved
C. If information changes on the Case form it is not updated on the Work Order form
D. When creating a work order from a case only the Account field on the work order form is filed in but not the Company field

Answer: C

NEW QUESTION # 223
......

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Max Grant Max Grant

Biography

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